Kasey Fuelling, Rockstar, Joins TRAININGWERX
I am so pleased to announce that Kasey Fuelling has joined TRAININGWERX as Manager, Client Experience! Kasey and I worked together at Learnsomething for many years, and I couldn’t wait for the opportunity to work with her again. She’s a rockstar with both prospects and clients and, despite her amazing March Madness bracket-picking skills, she’s one of the most down to earth and enjoyable people to work with you’ll ever meet.
In her new role, Kasey will be crafting and driving our client engagement processes from initial contact with a prospect all the way through sales and service delivery. I’ve seen her do this work, and she’s amazing at it. She takes the time to understand a client’s needs, then she puts together a solution that’s truly win-win. And I don’t say “win-win” in the cliched way people usually throw it around! Kasey always balances not only the client’s needs but also what is needed to successfully support the client. She drives a hard but fair bargain knowing that cutting corners that shouldn’t be cut is not good for anyone. Because she says “Yes” when she can and “No” when she has to, I trust her, her coworkers trust her, and her clients trust her.
As if that wasn’t enough, she’s also been serving Retail Grocery and Pharmacy clients for years and knows that vertical very, very well, so she’ll be spearheading our outreach efforts there.
If you know Kasey, or even if you don’t, give her a shout on LinkedIn at https://www.linkedin.com/in/kfuelling/. And, of course, if you have a need for any of the services we can provide, from competency mapping to custom course production to eLearning support services, make her life easy and let her know how we can help!